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Customize Your Order or Inquire About Custom Flat Optics Capabilities
You can request custom cutting and laser marking in the checkout process for our online store products.
If you have more complex flat optics needs, we encourage you to contact our sales engineers using the form here to talk about your needs.
When we talk, our conversation will include topics such as:
- Can this be designed at a lower cost?
- Is this solution going to perform as optimally as required in the application’s environment?
- Where can Sydor apply our collective knowledge to enhance this design and your product?
- Is this design ideal for manufacturing?
Sydor is a trusted provider of design & manufacturing solutions for engineers who work with flat optics.
Consider our experience & expertise for your new or existing programs.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping options you choose, shipping date estimates may appear on the shipping quotes page.
